If arranging your own return, we recommend using a tracked service. Please keep the tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.

To make a return please in the first instance contact us by email at tigraphoenix@yahoo.com

Where we can guide you through our returns

We must receive returned items within 14 days of the order being delivered. Any returns received after that time will be returned to you. Please contact us on email above if you are unable to return within 14 days of receipt.

1. Items must be returned in “as new” and unopened condition unless they are faulty.

REFUNDS

After your return has been received and inspected, a refund will be made to the original payment method within 14 days. If you do not see the refund on the original payment method after 14 days, please contact our Customer Services Team.

EXCHANGES

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.